Smarthr Admin Template

Rule ID	Rule Name	Trigger Event	Condition	Action	Assigned To	Status
#ER005	Auto Assign IT Login Issues	Ticket Created	Category = Login Issue	Assign Ticket	Assigned Agent	Active
#ER004	Critical Ticket Alert	Ticket Created	Priority = Critical	Send Email Notification	Support Manager	Active
#ER003	SLA Breach Escalation	SLA Breached	Response Time > SLA	Escalate Ticket	Team Lead	Active
#ER002	Auto Close Inactive Tickets	Time Based	No Update for 7 Days	Close Ticket	System	Active
#ER001	Priority Change Notification	Priority Updated	Priority = High	Send Email Notification	Assigned Agent	Active

Ticket Automation