Customer Support Workforce Management
Manage 24/7 coverage, shift operations, high attrition, and performance incentives helping support centers deliver excellence while optimizing costs.
KEY BENEFITS
24/7 Shift Scheduling
Automate complex schedules across all shifts with automatic rotation. Real-time coverage dashboards show understaffed shifts. Shift swaps with approvals empower agents while maintaining control.
Performance Integration
Link with Zendesk, Freshdesk, Intercom to combine HR data with support metrics. Automate incentives based on CSAT scores, resolution rates, and attendance.
Strict Attendance
Biometric or face recognition prevents proxy punching. Geo-fencing for office/home workspace. Reduce unplanned absenteeism by 40%
Fast Replacement Hiring
AI-powered screening, quick scheduling, and digital onboarding reduce time-to-productivity. Maintain support levels despite 40-60% attrition.
Remote Agent Management
Home workspace geo-fencing, online time tracking, and performance-based oversight with secure system access.